Customer Service Agent - Part Time

Los Angeles, California   |   Full time

Do step this way…

Honey Birdette was created by women for women. The vision - to serve sensuality on a silver platter, with a side of class and playfulness.

Tired of not being able to find provocative lingerie and luxury bedroom accessories, Honey Birdette set out over a decade ago with a clear vision to not only empower women, but to entertain them.

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette quickly became the most talked about lingerie brand in Australia. Honey Birdette has grown from one humble boutique in Brisbane to fifty-seven stores across Australia.

In September 2016 Honey Birdette opened their first international boutique located in Covent Garden, London and now have three boutiques in the United Kingdom. Now it’s your opportunity to be a part of the extensive USA roll out.

Determined to bring pleasure to the masses, Honey Birdette achieved the impossible, as the first lifestyle brand to feature such a calibre of adult accessories into shopping centres.

The service Honey Birdette prides itself on isn’t just luxurious, it’s a transformation experience, we are customer obsessives. We save marriages, end divorces, rescue pelvic floors and help many women achieve an orgasm for the first time.

We treat every person who walks through our boutique doors to a unique experience tailored to the individuals desires. Whether they’re in Chanel suits or tracksuits, our Honeys deliver a tailored experience that is unlike no other.

Whatever the challenge, Honeys have pulled up their back seams and made it happen in true Honey Birdette style. – If this sounds like you, and you want to be one of the first red pouted babes to begin the US revolution, this please do step this way..

A Honey is never afraid of a little showbiz and razzle-dazzle, they possess a killer sense of humour, impeccable style and an affinity for all things luxe. Honeys exude a penchant for debauchery and celebrate the kind of exaggerated playfulness that many fashion brands lack.

What We Offer:

  • Generous base rate
  • Full-Time Benefits including Medical and Paid Time Off (PTO)
  • 401(k) with company match
  • Career Progression
  • Creative Work Environment

What You’ll Do:

  • Actively promote philosophy of “it’s about the customer, always”
  • Responsible for replying to customer comments and enquiries in a timely manner across multi platforms including but not limited to emails, love chat and phone calls.
  • Cultivate loyal clientele by creating a memorable superior customer experience
  • Work with our Marketing/PR teams to execute store events and exclusive VIP appointments.
  • Assist with developing solutions for common customer issues, focusing on:
    • Order Issues
    • Returns and Exchanges.
  • Responding to and engaging customers on Social Media spaces, engaging in positive conversations and answering questions where appropriate. 

Qualifications, Skills and Attributes

  • Customer focused - Customer Obsessive! 
  • Excellent Written and Verbal Communication Skills
  • Basic Computer Skills and Microsoft Office Proficiency
  • Ability to prioritise tasks and achieve deadlines
  • Ability to work under pressure with a proactive approach to resolving issues
  • Ability to communicate effectively with internal and external customers. 

Job Requirements

  • 21 +
  • California Area

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